Mission Statement
The purpose of this program is to prepare students for employment as a Help Desk Analyst.

Description 
This 900 hour program offers a broad foundation of knowledge and skills to prepare students for employment in PC Support Services positions. The content includes software applications and operating systems including the use of software/system features and programs; hardware and software selections and installation; and preventive hardware maintenance.

Professional Skills

  • Communications Skills
  • Keyboarding
  • Help Desk Skills
  • Troubleshooting of Software & Hardware
  • Installation of Software

Software

  • Windows XP, VISTA, Windows 7 (Coming Soon)
  • Microsoft Office 2007 Suite
    • Word
    • Excel
    • Power Point
    • Outlook

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This program prepares students for Microsoft Office Specialist Certification Testing. High Tech North is an Official Microsoft Office Specialist Testing Center.

CLICK here for the Disclosure Document of costs

For additional information contact the instructor, Bob Gent at BobFG@LeeSchools.Net